Privacy Policy

Welcome to Starbird Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website starbird-meal.click, place orders, subscribe to our services, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all information collected through our website, mobile-optimized pages, online ordering system, loyalty programs, promotional campaigns, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Starbird Chicken operates as a food service business in the United States. We prepare and deliver high-quality chicken-based meals and related food products to our customers. Our contact details are as follows:

For all privacy-related questions, concerns, or requests, please contact us at [email protected].

2. Information We Collect

We collect information about you in various ways when you interact with our Services. The categories of information we may collect include the following:

2.1 Personal Information You Provide Directly

When you place an order, create an account, sign up for our newsletter, participate in a promotion, or contact us for customer support, you may voluntarily provide us with personal information, including but not limited to:

• Identity Data: Full name, username, or similar identifier
• Contact Data: Email address, telephone number, billing address, and delivery address
• Account Credentials: Passwords and other security information used for authentication and account access
• Payment Data: Credit card number, debit card details, or other payment information (processed securely through third-party payment processors; we do not store full card numbers)
• Order Data: Details of food products and services purchased, order history, special dietary requests, and delivery preferences
• Profile Data: Preferences, feedback, survey responses, and loyalty program participation information
• Communications Data: Records of your correspondence with us, including emails, support tickets, and chat messages
• Marketing Preferences: Your preferences for receiving marketing communications from us

2.2 Information Collected Automatically

When you visit our website or use our online ordering platform, we automatically collect certain technical and usage information, including:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and hardware model
• Usage Data: Pages visited, time spent on each page, links clicked, referring URLs, search queries entered on our site, and navigation patterns
• Location Data: General geographic location derived from your IP address; precise location data only if you expressly grant permission through your device settings
• Log Data: Server logs, error reports, crash data, and diagnostic information
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 8 for details)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Third-Party Delivery Platforms: If you order through third-party platforms (such as delivery aggregator apps), they may share certain order and contact information with us
• Payment Processors: Transaction confirmation and fraud prevention signals
• Social Media Platforms: If you connect your social media account or interact with our social media pages, we may receive certain profile information as permitted by your privacy settings on those platforms
• Analytics Providers: Aggregated and anonymized usage statistics
• Publicly Available Sources: Information lawfully available from public records

2.4 Sensitive Information

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health information unless strictly necessary to fulfill a specific service request (for example, dietary allergy information you voluntarily provide to customize your order). Such information is used solely for the stated purpose and is not used for profiling or marketing.

3. How We Use Your Information

We use the information we collect for the following purposes, relying on various legal bases where applicable under United States law:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including confirming orders, processing payments, and arranging delivery
• Creating and managing your account on our website
• Providing customer support, responding to inquiries, and resolving complaints
• Sending transactional communications such as order confirmations, delivery updates, and receipts
• Administering loyalty programs, promotions, contests, and surveys

3.2 Improving and Personalizing Our Services

• Analyzing how customers use our website and ordering platform to improve functionality and user experience
• Personalizing your experience, including recommending menu items based on your order history and preferences
• Conducting internal research and product development
• Testing new features, website layouts, and menu offerings

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and updates about new menu items or locations — only where you have opted in or where permitted by applicable law
• Displaying targeted advertisements on our website or on third-party platforms based on your interests and browsing behavior
• Measuring the effectiveness of our marketing campaigns

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal processes
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and investigating fraud, unauthorized access, and other illegal or harmful activities
• Protecting the rights, property, and safety of Starbird Chicken, our customers, and the public

3.5 Business Operations

• Managing our business operations, including accounting, auditing, and recordkeeping
• Evaluating and carrying out potential business transactions such as mergers, acquisitions, or asset sales

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf, including:

• Payment processors to securely handle financial transactions
• Delivery and logistics partners to fulfill your food orders
• Cloud hosting and IT infrastructure providers to store and manage data
• Email marketing platforms to send communications
• Analytics providers (such as Google Analytics) to help us understand website usage
• Customer support software providers to manage and respond to inquiries
• Fraud prevention services to protect against unauthorized transactions

These service providers are contractually obligated to protect your information and are prohibited from using it for any purpose other than performing the services we have engaged them for.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal processes, including:

• Compliance with a court order, subpoena, search warrant, or other legal obligation
• Responding to lawful requests from government authorities, regulatory agencies, or law enforcement
• Protecting our legal rights and defending against legal claims

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you by email and/or a prominent notice on our website if such a transaction affects how your information is used.

4.4 With Your Consent

We may share your information with third parties in other ways when we have obtained your express consent to do so.

4.5 Aggregated and Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for analytics, research, marketing, or other business purposes.

5. Your Privacy Rights

Depending on where you reside in the United States, you may have specific rights regarding your personal information. We honor all applicable rights under federal and state law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission (FTC) Act for consumer protection standards nationwide.

5.1 Rights Available to All U.S. Customers

• Right to Know: You have the right to know what personal information we collect, why we collect it, how we use it, and with whom we share it.
• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (for example, when we are required to retain data for legal compliance or to complete a transaction).
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.

5.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the CCPA/CPRA:

• Right to Know (Categories and Specific Pieces): You may request disclosure of the categories and specific pieces of personal information we have collected about you in the preceding 12 months, including the categories of sources, the business purpose for collection, and the categories of third parties with whom it is shared.
• Right to Opt Out of Sale or Sharing: We do not sell personal information. However, if we engage in any sharing of personal information for cross-context behavioral advertising, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit the use of your sensitive personal information to the purposes strictly necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a different quality of service because you exercised your privacy rights.
• Right to Data Portability: You may request to receive your personal information in a portable and, to the extent technically feasible, readily usable format.

5.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected]
• Website: starbird-meal.click

We will verify your identity before processing your request to protect the security of your information. We aim to respond to all verifiable requests within 45 days. If we require more time, we will notify you of the extension and the reason for it. There is no fee for submitting a request unless the request is manifestly unfounded, repetitive, or excessive.

You may designate an authorized agent to make a request on your behalf. We may require written authorization or proof of a valid power of attorney before processing a request from an agent.

6. Data Security

We take the security of your personal information very seriously. We have implemented appropriate technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction, including:

• Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology. Payment information is processed through PCI-DSS compliant payment processors.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Secure Storage: Personal data is stored on secure servers with firewall protection, intrusion detection systems, and regular security audits.
• Password Protection: User account passwords are stored in hashed form and are never stored in plain text.
• Regular Security Assessments: We conduct regular vulnerability assessments and penetration testing to identify and address potential security weaknesses.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this policy.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following general retention periods apply:

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures. Anonymized data may be retained indefinitely for analytical and statistical purposes.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. A cookie is a small text file placed on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including session management and security. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our site by collecting anonymous usage data (e.g., Google Analytics).
• Functional Cookies: Remember your preferences such as language, location, and saved cart items.
• Marketing and Targeting Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. You may also opt out of interest-based advertising through the Digital Advertising Alliance (DAA) at optout.aboutads.info or the Network Advertising Initiative (NAI) at optout.networkadvertising.org.

For comprehensive information about the cookies we use, their purposes, and how to manage your preferences, please refer to our full Cookie Policy available on our website at starbird-meal.click.

9. Children's Privacy

Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or retain personal information from children under the age of 13, or from minors under the age of 18 without verifiable parental or guardian consent.

If you are under 18 years of age, please do not use our Services or provide any personal information to us without the supervision and consent of a parent or legal guardian.

If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete that information from our records. If you believe we may have collected information from a child under 13, please contact us immediately at [email protected].

Our practices are designed to comply with the Children's Online Privacy Protection Act (COPPA) and applicable state laws regarding the online privacy of minors.

10. International Data Transfers

Starbird Chicken is based in the United States, and our primary data processing activities take place within the United States. However, some of our third-party service providers (such as cloud hosting platforms, analytics tools, or marketing software) may be located in or operate from other countries.

If your personal information is transferred outside the United States to a country that may not provide the same level of data protection as your jurisdiction, we take appropriate safeguards to ensure that such transfers comply with applicable law. These safeguards may include:

• Ensuring our service providers are certified under appropriate data transfer frameworks
• Incorporating standard contractual clauses or data processing agreements with international service providers
• Conducting due diligence on the data security practices of our international vendors

By using our Services and providing your personal information to us, you acknowledge and consent to the potential transfer of your information to the United States and other countries as described in this policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications, such as social media platforms, delivery partner apps, or payment gateways. Please be aware that this Privacy Policy applies only to our own Services and does not govern the practices of third-party sites or services.

We are not responsible for the privacy policies, terms, or practices of any third parties. We encourage you to read the privacy policies of any third-party site you visit before providing your personal information.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals websites not to track your online activity. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, we do not currently respond to DNT signals. However, you can manage your tracking preferences through our cookie consent tools and through the opt-out mechanisms described in Section 8 of this policy.

13. California-Specific Disclosures

If you are a California resident, the following disclosures apply to you in addition to the rights described in Section 5 of this policy, in accordance with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

13.1 Categories of Personal Information Collected in the Past 12 Months

13.2 "Shine the Light" Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, allows California residents to request information regarding our disclosure of personal information to third parties for direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes without your prior consent.

14. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to lodge a complaint with relevant authorities:

14.1 Contacting Us First

We encourage you to contact us first so we have an opportunity to address your concern directly:

• Email: [email protected]
• Website: starbird-meal.click

14.2 Regulatory Authorities

If you are not satisfied with our response, you may file a complaint with:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws in the United States. You can file a complaint at ftc.gov/complaint or call 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may contact the CPPA at cppa.ca.gov for matters related to CCPA/CPRA rights.
• California Attorney General: You may also contact the California Office of the Attorney General regarding privacy-related matters at oag.ca.gov/privacy.
• State Attorney General Offices: Residents of other states may contact their respective state Attorney General's office for assistance with privacy-related complaints.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the nature of our Services. When we make material changes, we will:

• Post the updated policy on this page with a revised "Last Updated" date
• Send an email notification to registered users where required or appropriate
• Display a prominent notice on our website homepage for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your inquiries in a timely and transparent manner.